Cancellation Policy

If we have to cancel your booking prior to your arrival we will refund in full any payments you have already made or issue you with a credit voucher towards a future booking.

Coronavirus (or any other pandemic): We will be unable to offer refunds for any deposits paid if we go into another lockdown and we are once again forced to close our CL.  However, we will be able to alter your booking dates with the deposit or offer a credit note towards your next booking with us. 

If you have to cancel your booking please do so as early as possible by phone or email. Do not leave a voice mail message. Your booking is only cancelled once you have received a confirmation of cancellation email from us.  If you do not receive a confirmation of cancellation email from us within 48 hours please contact us again as we may not have not received your message, or it may have gone into our junk mail.

By making a booking and paying your deposit you signify your agreement with our refund policy below: 

Booking cancelled more than 2 months before arrival: – refund of deposit by bank transfer - less a £5 administration fee.  Alternatively, we are happy to roll your deposit forward to another booking within 12 months of your cancellation day and subject to availability.

Booking cancelled 2 months to 1 month before arrival: – no refund of deposit but we will roll your deposit forward to another booking within 6 months of your cancellation day and subject to availability.

Booking cancelled 1 month or less before arrival: – no refund of deposit.

In the event of a booking reduction, due to late arrival or early departure, no refund for nights cancelled/not used will be given.

*Any deposits ‘rolled forward’ will no longer be subject to our cancellation policy and if cancelled a second time the deposit will be forfeit regardless of the notice given.

Events such as vehicle breakdown, illness, hospital appointments,  or inclement weather etc which may result in delayed arrival, curtailment or cancellation of your stay are not the responsibility of Rhosboeth CL and Touring Caravan Park and therefore we advise you to seek appropriate travel insurance.